Privacy Policy
Effective Date: February 17, 2026
Pretzel Rated ("we," "us," or "our") is operated by Ignacio Juarez. This Privacy Policy explains how we collect, use, and protect your information when you use the Pretzel Rated mobile application and related services (the "Service").
1. Information We Collect
Information You Provide
- Account information: email address, username, display name, biography, location, and profile photo
- Content: movie and TV show reviews, ratings, comments, and custom lists
- Messages: direct messages you send to other users
- Social links: links to your profiles on other platforms (Instagram, X, TikTok)
- Preferences: streaming service selections, notification preferences, and watchlist items
- Imported data: watch history, ratings, reviews, and lists imported from Letterboxd, if you choose to import
Information Collected Automatically
- Device information: device type, operating system version, and unique device identifiers
- Usage data: features you interact with, screens you visit, and general usage patterns (collected via PostHog analytics)
- IP address: collected when you access the Service
- Crash data: diagnostic information if the app encounters an error
Information from Third Parties
- Apple Sign-In: your Apple ID email and name (if you choose to share it) when you sign in with Apple
- Subscription data: purchase and subscription status from RevenueCat and the Apple App Store
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service
- Display your reviews, ratings, and activity to other users
- Deliver direct messages between users
- Process subscriptions and manage your account tier
- Send push notifications (episode releases, social activity, messages) via OneSignal
- Analyze app usage to improve the Service (via PostHog)
- Detect and prevent abuse, spam, and violations of our Terms of Use (EULA)
- Translate user-generated content on request
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services to operate the app. Each processes data on our behalf:
Supabase — Our database, authentication, and file storage provider. Your account data, content, and messages are stored in Supabase's infrastructure in the US West region. Data is encrypted at rest and in transit. Privacy Policy
PostHog — Product analytics. Collects usage events such as features used and screens visited. We do not send the content of your searches or messages to PostHog. Analytics are disabled in development builds. Privacy Policy
RevenueCat — Manages in-app subscriptions. Processes your purchase history and subscription status to validate purchases and deliver premium features. Privacy Policy
OneSignal — Delivers push notifications. Receives a device identifier to route notifications to your device. Privacy Policy
TMDb (The Movie Database) — Provides movie and TV show metadata, images, and trailers. No personal user data is shared with TMDb.
Apple — Handles payments for subscriptions through the App Store and provides Sign-In with Apple authentication. We do not store your payment card details. Privacy Policy
4. Direct Messages
Messages you send to other users are stored on our servers to deliver them to the recipient. Messages are encrypted in transit but are not end-to-end encrypted. We do not access or read the content of your messages except where required by law or to investigate reported violations of our Terms of Use (EULA).
5. Data Sharing
We do not sell your personal information. We share data only in the following circumstances:
- Service providers: with the third-party services listed above, solely to operate the Service
- Legal requirements: when required by law, legal process, or government request
- Safety: to protect the rights, safety, or property of our users or the public
- Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Privacy Policy
- Aggregate data: we may share anonymized, aggregate statistics that cannot identify you
6. Data Retention
- Account data: retained for as long as your account is active
- User content: retained while your account is active; deleted when you delete your account
- Analytics data: retained per PostHog's default retention policies
- Subscription records: retained as required by tax and accounting laws
- After account deletion: your data is removed within 30 days; backup copies may persist for up to 90 days before being purged
7. Your Rights
All Users
You can access, correct, or delete your personal data at any time through the app's settings. You can delete your account entirely from within the app.
European Economic Area and United Kingdom (GDPR)
If you are located in the EEA or UK, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict or object to processing of your personal data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local supervisory authority
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information — we do not sell your personal information
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at contact@pretzelrated.com.
8. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete their account and data. If you believe a child under 13 is using the Service, please contact us at contact@pretzelrated.com.
9. Security
We take reasonable measures to protect your information, including encryption at rest and in transit, access controls, and secure infrastructure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information is stored and processed in the United States. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by other means. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, contact us at contact@pretzelrated.com.