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I am putting my 2 theories here so SPOILER WARNING - 1) i don’t believe Gemma is a real person, I believe she is some sort of synthetic robot, that’s they’re trying to restore the soul too, so they can do the same for Kier 2) They’re trying to abolish pain, so the 25 files, are going to be 25 steps to being ‘with Keir’ which means pain free